Calculate your Net Promoter Score from survey responses.
Results update as you type. Nothing is sent anywhere — the maths runs in your browser.
Number of respondents who scored 9 or 10.
Number of respondents who scored 7 or 8.
Number of respondents who scored 0-6.
NPS = (% Promoters − % Detractors)
NPS ranges from -100 to +100. Promoters love you, detractors do not. Passives are neutral and excluded from the calculation.
Enter values to calculate.
Above 0 is positive, above 50 is excellent, above 70 is world-class. SaaS average is 30-40.
Quarterly for relationship NPS. After key interactions for transactional NPS.
Follow up with detractors to understand issues. Ask promoters for referrals and reviews. Analyze trends over time.
NPS measures loyalty and likelihood to recommend. CSAT measures satisfaction with a specific interaction. Use both.