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Front
Best for Support Teams
★★★★★
4.5
No reviews yet
|by FrontApp, Inc.
What is Front?
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Front pros and cons
▲ Pros
+Shared inbox, ticketing, assignments and internal comments in one view
+Omnichannel on Professional: email, SMS, social, WhatsApp and chat
+Built-in knowledge base and customer portal
+Rules, macros and automation with clear per-plan limits
+SSO and SCIM from the Professional plan
+14-day trial of Professional features, no credit card needed
+AI Compose, Translate and Summarize included on every plan
▼ Cons
−Starter is capped at 10 seats and a single channel type
−Passing 10 seats moves every seat from $25 to $65, not just the new ones
−Copilot ($20), Smart QA ($20) and Smart CSAT ($10) are per-seat add-ons below Enterprise
−Autopilot AI agent is billed per conversation on every plan
−Advertised prices assume annual billing; monthly costs about 24% more
−No free plan
−Onboarding package is required for contracts over $25k
Who Front is for
Pick the closest match - the verdict changes a lot by team shape.
Front for Customer support team
5–50 agents handling email, chat and social
Best for
✓Ticketing
✓Omnichannel
✓Smart QA
Not for
✕Solo users
✕Teams under 3 people
Plan we’d pick: Professional
Front for Operations or logistics team
Coordinates with carriers, suppliers and customers by email
Best for
✓Shared inboxes
✓Rules
✓Assignments
Not for
✕Teams that only need personal email
Plan we’d pick: Starter
Front for Enterprise CX org
50+ agents needing AI and custom roles
Best for
✓Copilot included
✓Unlimited rules
✓Custom roles
Not for
✕Small budgets
Plan we’d pick: Enterprise
Industry fit
Logistics and freight
Strong fit
Heavy shared-email coordination. (editorial draft)
B2B SaaS support
Strong fit
Ticketing plus CRM context. (editorial draft)
Financial services
Conditional
Confirm compliance documentation with sales. (editorial draft)
Solo professionals
Check first
Overkill; use Spark or Superhuman. (editorial draft)
Front key features
1
Shared inboxes
Work support@ or sales@ as a team with assignments and views.
2
Ticketing system
Turn conversations into tickets with statuses and SLAs.
3
Internal comments and shared drafts
Discuss a thread and co-write replies without forwarding.
4
Omnichannel
Email, SMS, social, WhatsApp, voice and live chat in one inbox (Professional).
5
Rules and macros
Auto-route, tag and reply with up to 10, 20 or unlimited rules by plan.
6
Front AI
AI Topics, Compose, Translate and Summarize on all plans.
7
Copilot
Real-time AI answer suggestions for agents (add-on, included in Enterprise).
8
Autopilot
Omnichannel AI agent that resolves conversations, from $0.05 each.
9
Smart QA and Smart CSAT
AI-scored quality reviews and inferred satisfaction ratings.
10
Knowledge base
Public help center, multi-language on Enterprise.
11
Analytics
Basic, advanced or custom reports depending on plan.
12
Customer portal
Ticket forms and a self-serve portal for customers.
Front pricing
Starting at $25/seat/mo (billed annually). Plans sourced from the vendor.
Starter
$25per seat/month, billed annually (up to 10 seats)
✓Shared inbox and ticketing
✓Single channel type
✓AI Topics and up to 10 rules
✓Basic analytics
✓No-code public knowledge base
✓1 workspace
Professional
$65per seat/month, billed annually (up to 50 seats)
✓Everything in Starter
✓Omnichannel
✓Macros and up to 20 rules
✓Advanced analytics
✓Up to 5 workspaces
✓SSO and SCIM
Most popular
Enterprise
$105per seat/month, billed annually
✓Everything in Professional
✓Smart rules
✓Unlimited rules and macros
✓Multi-language knowledge base
✓Custom roles
✓Copilot, Smart QA and Smart CSAT included
Front - what it actually costs
Rates from the vendor’s published price list.
Front pricing calculator
Your plan
-
-/ month
Seats-
Usage overage-
Front time-savings calculator
Net monthly return
-/ month
Time reclaimed-
Value of that time-
Subscription cost-
Uses the seats and billing option set above. Directional, not a quote.
Is Front right for you?
3 questions. No email required.
1. How many people will use the shared inbox?
2. Which channels do you need?
3. Do you need AI answer suggestions for agents?
Answer all 3 to see a recommendation.
We’d start you on
Enterprise$105/seat/mo annual
Copilot, QA and CSAT are included and rules are unlimited.
Watch outHighest per-seat price on this list.
We’d start you on
Professional$65/seat/mo annual
Starter caps at 10 seats.
Watch outCopilot adds $20/seat.
We’d start you on
Professional$65/seat/mo annual
Starter only allows one channel type.
Watch outBig jump from $25.
We’d start you on
Starter$25/seat/mo annual
Shared inbox and ticketing for one channel.
Watch out10-seat cap reprices everyone at seat 11.
Front integrations
Salesforce
HubSpot
Slack
Jira
Shopify
WhatsApp (native, add-on)
R
REST API
Front security, data & the fine print
From the vendor’s trust centre, confirmed by our team.
Security & compliance
SSOProfessional and Enterprise
SCIM provisioningProfessional and Enterprise
Custom roles and permissionsEnterprise
AI dataCustomer data not used to train providers' foundation models (per vendor FAQ)
Privacy policy, in plain words
What happens to your data
•Front AI uses OpenAI, Azure OpenAI and AWS text-generation APIs.
•Front says its AI providers do not train foundation models on your data.
•Your data may be used to tune your own company's model but is not mixed with other companies' data.
•Security documentation is available on request from sales.
Read the full policy ↗ Support & response times
Help centerAll plans
Self-serve
Front Academy and CommunityAll plans
Self-serve
Success Services (onboarding, consulting)Professional and Enterprise
Paid packages
API & developer accessAPI docs ↗
REST APIAll plans
API rate limit increase$200 per 100 requests/min per month
Developer portaldev.frontapp.com
Front reviews
4.5
★★★★★
No reviews yet
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Review sentiment
90% Positive
7% Neutral
3% Negative
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What the internet says about Front
Public discussion sampled and hand-checked by our editors - not vendor testimonials.
(Vendor claims seen on pricing page — Boundless 10k hours saved quarterly, Mixam 60% faster replies, Essentialist 97% CSAT. Add only after you pull the source pages.)
70% positive20% neutral10% negative
Alternatives to Front
See the ranked list →Each of these beats Front at one specific job.
↑ Free plan supports unlimited email accounts ↓ AI runs on a monthly credit quota; heavy use can exhaust it
Front FAQ
How much does Front cost?+
Front costs $25, $65 or $105 per seat per month billed annually for Starter, Professional and Enterprise. AI add-ons like Copilot ($20/seat) and Smart QA ($20/seat) are extra below Enterprise.
Does Front have a free plan?+
No. Front offers a 14-day free trial with Professional-plan features and no credit card required, but there is no permanent free tier.
Can I use email and chat on Front Starter?+
No. Starter supports one channel type — email, Front Chat or SMS. Using more than one channel type requires the Professional plan at $65 per seat.
What happens when my team grows past 10 seats on Starter?+
Starter is capped at 10 seats, and plans apply to the whole organization. An 11th seat means moving everyone to Professional, which takes a team from $250 to $715 a month.
Are Front's AI features included?+
Basic AI (Topics, Compose, Translate, Summarize) is on all plans. Copilot, Smart QA and Smart CSAT are paid add-ons on Starter and Professional and included on Enterprise. Autopilot is billed per conversation on every plan.
See Front pricing
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