Pros
- Shared inbox, ticketing, assignments and internal comments in one view
- Omnichannel on Professional: email, SMS, social, WhatsApp and chat
- Built-in knowledge base and customer portal
- Rules, macros and automation with clear per-plan limits
- SSO and SCIM from the Professional plan
- 14-day trial of Professional features, no credit card needed
- AI Compose, Translate and Summarize included on every plan
Cons
- Starter is capped at 10 seats and a single channel type
- Passing 10 seats moves every seat from $25 to $65, not just the new ones
- Copilot ($20), Smart QA ($20) and Smart CSAT ($10) are per-seat add-ons below Enterprise
- Autopilot AI agent is billed per conversation on every plan
- Advertised prices assume annual billing; monthly costs about 24% more
- No free plan
- Onboarding package is required for contracts over $25k
Video
Key features
Work support@ or sales@ as a team with assignments and views.
Turn conversations into tickets with statuses and SLAs.
Discuss a thread and co-write replies without forwarding.
Email, SMS, social, WhatsApp, voice and live chat in one inbox (Professional).
Auto-route, tag and reply with up to 10, 20 or unlimited rules by plan.
AI Topics, Compose, Translate and Summarize on all plans.
Real-time AI answer suggestions for agents (add-on, included in Enterprise).
Omnichannel AI agent that resolves conversations, from $0.05 each.
AI-scored quality reviews and inferred satisfaction ratings.
Public help center, multi-language on Enterprise.
Basic, advanced or custom reports depending on plan.
Ticket forms and a self-serve portal for customers.
Integrations
FAQs
How much does Front cost?
Front costs $25, $65 or $105 per seat per month billed annually for Starter, Professional and Enterprise. AI add-ons like Copilot ($20/seat) and Smart QA ($20/seat) are extra below Enterprise.
Does Front have a free plan?
No. Front offers a 14-day free trial with Professional-plan features and no credit card required, but there is no permanent free tier.
Can I use email and chat on Front Starter?
No. Starter supports one channel type — email, Front Chat or SMS. Using more than one channel type requires the Professional plan at $65 per seat.
What happens when my team grows past 10 seats on Starter?
Starter is capped at 10 seats, and plans apply to the whole organization. An 11th seat means moving everyone to Professional, which takes a team from $250 to $715 a month.
Are Front's AI features included?
Basic AI (Topics, Compose, Translate, Summarize) is on all plans. Copilot, Smart QA and Smart CSAT are paid add-ons on Starter and Professional and included on Enterprise. Autopilot is billed per conversation on every plan.
What users say
Shared inbox and help desk for email, chat, SMS and social
Who it's for
5–50 agents handling email, chat and social
- Ticketing
- Omnichannel
- Smart QA
- Solo users
- Teams under 3 people
Coordinates with carriers, suppliers and customers by email
- Shared inboxes
- Rules
- Assignments
- Teams that only need personal email
50+ agents needing AI and custom roles
- Copilot included
- Unlimited rules
- Custom roles
- Small budgets
Industry fit
Security, data & support
Support
- Help centerAll plansSelf-serve
- Front Academy and CommunityAll plansSelf-serve
- Success Services (onboarding, consulting)Professional and EnterprisePaid packages