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Emplifi

Enterprise customer-experience cloud that unifies social media marketing, UGC/influencer content (formerly Pixlee), social commerce, and customer care in one SOC 2/ISO 27001-certified platform.

Most Enterprise-Ready Custom quote webiosandroidmac (Apple M1+via Emplifi Social app)
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Emplifi was formed in June 2021 when customer-engagement company Astute Solutions (founded 1995) merged with social media analytics pioneer Socialbakers (Prague, founded 2008–2009). Its UGC capability (Emplifi UGC) descends from Pixlee, an earlier UGC/visual-commerce platform Emplifi acquired. The result is the most enterprise-heavy tool in this set: a single platform spanning social publishing, listening, UGC/influencer content rights, social commerce, and customer care, backed by SOC 2 Type 2 and ISO/IEC 27001:2022 certifications.

Pros

  • Genuinely unified platform — UGC/influencer content, social publishing, listening, commerce and care in one login
  • SOC 2 Type 2 + ISO/IEC 27001:2022 certified — strongest compliance story reviewed here
  • Native iOS, Android and Mac apps for community management on the go
  • Serves recognizable global brands (McDonald's, Ford, Delta Air Lines)
  • Emplifi UGC (ex-Pixlee) available as a standalone Shopify app for rights-managed UGC/influencer content

Cons

  • No public pricing — must book a demo/sales call to get a quote
  • Complex, multi-product history (Socialbakers + Astute + Pixlee) can mean inconsistent legacy naming/UI across modules per some reviews
  • Minimum commitment is typically an annual contract, unlike EmbedSocial/Taggbox's month-to-month plans
  • No meaningful free tier or trial found

Key features

AI-powered social publishing & scheduling;Social listening & analytics;UGC & influencer content rights management (Emplifi UGC);Social commerce / shoppable content;Unified social inbox & customer care;Service/case management;Mobile Suite (publish + respond on mobile)

Integrations

Shopify (Emplifi UGC app)Instagram, Facebook, TikTok, X, YouTube, Pinterest APIsEnterprise CRM/helpdesk connectors typical of CX suites (verify current list with Emplifi sales before publishing)

FAQs

Does Emplifi offer a free trial?

Not publicly advertised — enterprise sales process via demo request.

Is there a mobile app?

Yes, Emplifi Social apps for iOS, Android and Mac (Apple M1 or later).

What users say

Only tool in this set with both SOC 2 Type 2 and ISO/IEC 27001:2022 certification publicly confirmed

Who it's for

Enterprise social media directors, CX/customer-care leaders, global brand marketing teams

Industry fit

Global consumer brands, QSR/restaurant chains, airlines, automotive, retail enterprises0

Security, data & support

Support

  • Dedicated account/customer success managers (enterprise); documentation portal (docs.emplifi.io)

API & languages

  • LanguagesMulti-language enterprise platform; specific list not confirmed this pass